Refund policy

Return & Exchange Policy – 5AM Culture

At 5AM Culture, we believe in intentional choices. Our products are made for people who know what they want and stand behind their choices.

To maintain product quality, hygiene, and the integrity of our products, 5AM Culture follows an Exchange-Only Policy.

We do not accept returns or offer refunds for change of mind, incorrect size selection, fit preference, colour preference, or personal preference.

Please review the size guide and product details carefully before placing your order.

1. Exchange-Only Policy

We offer a 7-day exchange policy from the date of delivery for eligible products.

We do not accept returns for refunds due to:

Change of mind
Incorrect size selected by the customer
Fit preference
Colour preference
Personal preference
Ordering multiple sizes with the intention of returning unwanted items

Eligible products may only be exchanged, subject to the conditions mentioned below.

2. Exchange Eligibility

To qualify for an exchange, the product must:

Be completely unworn and unused
Be unwashed
Have no perfume, deodorant, sweat, makeup, stains, or other marks
Have all original tags attached
Be returned with the original packaging
Be in the same condition in which it was delivered
Be accompanied by the original order number or proof of purchase

Products showing signs of wear, washing, alteration, damage, or use will not be eligible for exchange.

We reserve the right to reject an exchange if the returned product does not meet these conditions.

3. Size & Colour Exchanges

If you have selected the wrong size or would like to exchange your product for another available size or colour, you may request an exchange within 7 days of delivery.

Please note:

Exchanges are subject to stock availability.
Only one exchange request per product/order is permitted.
We do not guarantee availability of the requested size or colour.
If the requested replacement is unavailable, we may offer another available option of equivalent value where possible.
No refund will be issued simply because the required size or colour is unavailable, except where required under applicable law.

We strongly recommend checking our size guide before placing your order.

4. Exchange Shipping Charges

Size / Fit / Personal Preference

If the exchange is requested because of an incorrectly selected size, fit preference, colour preference, or personal preference, applicable exchange shipping charges will be borne by the customer.

Damaged / Defective / Incorrect Product

If the product delivered is damaged, defective, or incorrect due to an error by 5AM Culture, we will cover the applicable shipping costs once the issue has been verified and the exchange is approved.

5. Damaged, Defective or Incorrect Products

Please inspect your order immediately after delivery.

If you receive:

A damaged product
A manufacturing defect
The wrong product
The wrong size due to an error by 5AM Culture

please contact us within 48 hours of delivery.

Please provide:

Order number
Description of the issue
Clear photographs of the product
Clear photographs of the packaging and shipping label
Video evidence where reasonably required

After verification and approval, we will provide an appropriate resolution, which may include a replacement or refund where required under applicable law.

6. How to Request an Exchange

To request an exchange, contact us within 7 days of delivery.

Please provide:

Your order number
The product you wish to exchange
Reason for exchange
Requested size/colour
Clear photographs of the product

Do not send the product back before receiving confirmation from our team.

Products returned without prior approval may not be accepted.

7. Exchange Inspection

Once the product is received, it will be inspected by our team.

The exchange will only be processed if the product meets all eligibility requirements stated in this policy.

If the product fails inspection because it has been worn, washed, damaged, stained, altered, or otherwise used, the exchange request may be rejected.

In such cases, the product may be returned to the customer at the customer's expense.

8. No Refunds for Change of Mind

5AM Culture does not provide refunds for:

Change of mind
Incorrect size selection
Incorrect colour selection
Fit preference
Personal preference
Styling preference

Please purchase responsibly and review the product information and size guide before placing your order.

We believe in making products that are meant to be worn, used, and kept — not repeatedly ordered and returned.

9. Sale & Promotional Products

Products purchased during sales, promotional campaigns, special offers, or limited-time pricing may be subject to additional exchange restrictions clearly stated at the time of purchase.

Where an exchange is permitted, the same eligibility requirements apply.

10. Customized Products

Customized or personalized products are not eligible for exchange, except where the product is defective, damaged, incorrectly supplied, or otherwise covered by applicable consumer protection requirements.

11. International Orders

At present, international orders are not eligible for exchanges, except in cases involving a defective, damaged, or incorrectly supplied product, subject to applicable requirements.