Refund policy

Return & Refund Policy – 5AM Culture

Thank you for shopping with 5AM Culture. We aim to deliver premium-quality apparel with a smooth and transparent customer experience.
If you are not fully satisfied with your purchase, we’re here to help.

1. Return Window

We offer a 7-day return or exchange policy from the date of delivery.

Returns must be requested within 7 days of receiving your order.

2. Eligibility Criteria

To qualify for a return or exchange, items must be:

  • Unworn and unused

  • Unwashed

  • Free from perfume/sweat marks

  • With all original tags and packaging intact

  • In the same condition as delivered

  • Accompanied by the order number or proof of purchase

Items that show signs of use will not be accepted.

3. How to Request a Return

To start a return, email us at:
📧 support@5amculture.in

Please mention:

  • Your Order Number

  • Your Reason for Return

  • Clear photos/videos of the product 

Once your request is reviewed:

  • If approved, we will share a return shipping label or pickup arrangement depending on your pincode.

  • Items sent back without requesting a return first will not be accepted.

4. Damaged / Defective / Wrong Item

Please inspect your order upon delivery.
If you receive:

  • A damaged item

  • A defective item

  • A wrong product or size

Email us within 48 hours with photos/videos so we can resolve the issue immediately.

We will replace or refund the item at no extra cost if the claim is approved.

5. Non-Returnable & Non-Refundable Items

We do not accept returns for:

  • Customized or personalized products

  • Clearance / Sale items

  • Gift cards

  • Items bought using special promotional pricing

  • Products without tags or original packaging

  • Items damaged due to customer handling

6. Exchanges

If you want a different size or colour:

  1. Request a return.

  2. Once the return is approved and in transit, you may place a new order for the required item.

This ensures faster processing and avoids delays.

7. Refunds

After we receive and inspect your return:

  • You’ll receive an email notifying whether your refund is approved or rejected.

  • If approved, the refund will be processed to your original payment method within 7–10 business days.

Please note:

  • Bank/card processing times may vary.

  • Shipping fees (if any) are non-refundable.

  • COD handling charges are non-refundable.

If 15 business days pass after approval and you have not received your refund, contact us at support@5amculture.in.

8. Return Shipping Charges

  • If the return is due to a size issue or personal preference → Return shipping charges may be borne by the customer.

  • If the product delivered was damaged/defective/incorrect → We bear all shipping charges.

9. International Orders

At the moment, returns and exchanges are not accepted for international orders unless the item received is defective or incorrect.

10. Contact Us

For any concerns, support, or assistance:
📧 support@5amculture.in

We’re here to help make your 5AM Culture experience smooth, transparent, and premium.